CHC52021 Diploma of Community Services


This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.


At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.


Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Course Details:

Course Duration

Delivery mode and location

This course will be delivered face-to-face in a classroom-based setting which includes the simulation of care-based environment. This course also has work placement requirements.

The course will be delivered in our Melbourne (VIC) campus

Suite2, Level 11, 343 Little Collins Street
Melbourne VIC 3000, Australia

See the campus location on GOOGLE MAP

Entry Requirements

This course has the following entry requirements:

Be at least 18 years of age
Have an IELTS score of 6.0 or equivalent (test results must be no more than 2 years old)
Have completed a Year 12 or equivalent high school certificate

Work Placement

This course includes minimum 200 hours of work placement (work-based training). These hours are part of the course hours and must be completed within the prescribed academic term/s. The placement is allocated for the last term of this course to allow the students to develop the required skills, knowledge, and competence prior to going to a workplace. The college shall organise and arrange placement with approved providers. There will be no cost to the students for arranging placements. Students will also have an option to arrange their own placements. However, St. Mary’s shall conduct such workplace inspections and approve the facility as per its criteria, and also enter into an agreement with the business.

Career Outcomes

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Development Worker for Social Housing
  • Community Recreation Coordinator
  • Housing Manager
  • Housing Assistant
  • Assistant Community Worker
  • Community Worker
  • Aboriginal Housing Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Aboriginal Neighbourhood House Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Housing Worker
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker

Education Pathways

On successful completion of CHC52021 Diploma of Community Services, students may pursue further study opportunities by enrolling in a higher-level management course.

Enrolment and Orientation

Upon acceptance of a student’s application for enrolment, a letter of offer, as well as a written agreement and tax invoice for pre-paid fees, will be forwarded to students. Students must read through all provided information prior to signing the agreement. A Confirmation of Enrolment (CoE) letter will be issued once the signed acceptance of the offer and written agreement are received.
The first day of each course will include orientation and induction.

Orientation will include information about the campus, living in Australia, accessing our support services and methods for achieving success throughout the course, including course progress requirements. Detailed admission and enrolment process are provided on college’s website.

Additional Support

St. Mary’s provides a range of student support services and resources to help them achieve their academic goals. This includes:  
  • Academic and learning support
  • English language support
  • Referral to external support services
  • Accommodation options
  • Local area information and essential services
  • Career guidance
Refer to college’s website and Student Handbook for detailed support services and contact details of support staff. On campus, students may contact the Student Support Officer, trainer/assessor, front desk staff or any other staff member to access the support services. Email:

Training Arrangements

Students are required to attend classes for 20 hours a week and complete approximately 10-12 hours of homework/assignment/project work and self-study per week which consists of readings and research for assessments. Term timetables will be posted on notice boards and emailed to students at least one week prior to the start of the term. Students will also need to attend the simulated sessions for practical tasks. Timetables will be provided for classroom and practical hours and schedule

Assessment Methods

Assessment methods used for this qualification will provide a range of ways for individuals to demonstrate that they have met the required outcomes including:
  • Written tasks
  • Practicals (observation based)
  • Projects
  • Presentations
  • Demonstrations
  • Questioning/Exam (oral or written)
At the beginning of each unit, trainers will outline the assessment tasks that must be completed and provide assessment schedule and conditions. Assessment tasks may individual or team-based tasks. Demonstration of skills and performance will be observed by the assessor under the required conditions.

Other Requirements

Students must also supply their own laptop or a similar device with Microsoft Office software e.g. Office 365 Personal that includes Outlook, Word, Excel, PowerPoint & Publisher.
Additional costs associated with living in Australia are outlined in the International Student Handbook. Students should carefully review these costs in relation to budgeting. Further information can be found at

Library Resources

This course has prescribed and recommended texts/textbooks for each unit of competency. Copies of the textbooks can be found on St. Mary’s on-campus reference library, along with other reading and reference materials.

As an additional support, St. Mary’s shall provide students with community/ personal access to Victoria University Library, city campus, only a short walk away from St. Mary’s and provides students with access to the library with borrowing rights. St. Mary’s shall bear the cost of library access for all the students.

The State Library of Victoria provides access to over five million collection items on a range of topics and free access to thousands of online databases and eResources. St. Mary’s shall arrange for students to apply for the library membership as part of the orientation program;

The National Library of Australia provides access to EBESCO online databases and eResources collections. St. Mary’s shall arrange for students to apply for the library membership as part of the orientation program;

Course Credit

Students may apply for recognition of existing qualifications or skills, knowledge and experience (credit transfer or recognition of prior learning) at the time of enrolment or at any time during their enrolment (prior to the commencement of the relevant unit/s of competency). For international students, the granting of course credit may affect course fees as well as the duration of the course. The result of an application for credit and any changes to fees or course duration will be advised to students in writing. If course credit is granted following issuance of the Confirmation of Enrolment, students will receive a new Confirmation of Enrolment showing a reduced duration. For any questions about course credit, contact us at the details shown below.